Studio Policies and Etiquette
At Aerial Fitness Studio, we appreciate your business and want to continue to offer the quality and variety of classes that are unique to our studio. Please read the policies below that help us to keep these standards high and allow us to offer you the flexibility that has become our standard.
Code of Conduct
At Aerial Fitness Studio, our code of conduct is simple and applies to ALL students and staff. Disrespectful, exclusionary, hateful, or discriminatory behaviour will not be tolerated in our studio by ANY person towards another. Anyone displaying such behaviour through their words or actions will be asked to leave without a refund or other compensation for uncompleted services. Disruptive or unsafe behaviour may also result in warnings, being asked to sit out or leave a class or eventual cancellation of memberships or pricing options without refund.
There are no replacement classes for any of the 8-week courses offered. Students may wish to book (via Mindbody app) for any Aerial Practice session at $10 per entry before their next lesson to catch up. Inform the instructor on supervision upon arrival at the studio and he/she will be able to guide you through the tricks you missed, after the student has completed his/her own warm up.
Deferring of course credits may be granted at the management's discretion in cases of a serious medical condition or injury which prevents you from using your credits before the end of term. Students are to provide a doctor's letter to support their Medical Certificate to request for deferment. Students are to comprehend fully the commitment required for an 8 weeks course prior to signing up.
Refunds will not be offered for term classes, class passes or pre-paid private sessions. Extension of Open Class packages expiry dates may be granted at management’s discretion in cases of a serious medical condition or injury which prevents you from using your credits before the expiry date. Students are to provide a doctor's letter to support their Medical Certificate to request for deferment. It is the student’s responsibility to be aware of the expiry date of class credits when purchasing and to book and attend classes before the credits expire.
Pre-Registration/Late Cancel/No-Show Policy
Pre-registration is required for all classes, workshops and appointments (appointments include private lessons, parties and private workshops). Online registration will close 3 hours before the start of the class. Less than three hours before the start of a class you should call or Facebook message the studio to find out if registration is still possible.
It is the student’s responsibility to cancel their registration in the class using our online registration system or app. If this is not possible, cancellation via e-mail or phone may be acceptable but this should be arranged in advance with the studio management.
If the student cancels before the late cancellation window, this is considered “Early Cancelling” and your class credit will revert to your account to be used toward a future class before the pricing option (credit’s) expiry date. If you cancel after the late-cancel window has begun, or are a no-show for that class, no refunds or credits will be provided and your credit will be considered used. In the event of late cancel or no-show for a waitlist/full class, charges may be levied to the equivalent of the cost of a single class credit and/or deduction of credit. If Aerial Fitness Studio cancels the class, no fees will be charged and your credit will revert to your account.
Aerial Fitness Studio reserves the right to cancel a class due to low registration, inclement weather, instructor illness, or any other reason. If the studio cancels a class and you have pre-registered and pre-paid for that class, your credit will revert to your account.
Exceptions to this policy may be made solely at the discretion of the studio management.
Class Cancellation Due to Low Registration
It will be the practice of studio management to check class registration numbers the day before a class. Any Curriculum class with less than 3 people and any Non-Curriculum class with less than 4 people registered may be cancelled. The studio may chose to run a class with fewer people registered, at management’s discretion, or we may try to merge classes or provide alternatives to the students who are registered before cancelling (if the studio cancels a class that you are registered for, your credit will revert to your account, even if the cancellation occurs within the late cancel window). To avoid disappointment, TRY NOT TO WAIT UNTIL THE DAY OF THE CLASS TO REGISTER.
Students should be in the studio and prepared to begin by the designated start time of their class. Students who arrive more than 10 minutes after the start of class may be denied entry to the class and considered a late-cancel/no-show (lose their credit). This is due to safety concerns arising from the student missing the warm-up and also due to the disruption of the class for the other students if the instructor has to pause the class to give special instructions to the student who has arrived late. Please be respectful of your instructor and fellow students and try to arrive on time.
Mobile Devices and Photography
Please switch off your mobile phones and devices during class and leave them off the studio floor. If you have to take/make a call or text during class, please step outside the studio. You may take photographs between classes or during class if the instructor invites it, however please keep these guidelines in mind:
1) Please be safe. Please do not attempt moves between classes that you cannot complete safely without instruction or spotting.
2) Please be respectful of other people in the studio who may not wish to be photographed. Ask them politely to move out of the background of your photo or take it at a different angle.
3) Social Media etiquette: We encourage you to share photographs of yourself taken in our studio on social media. a) Please keep the messages positive. b) Please tag the studio’s social media accounts, if possible. c) If there are other people in your photograph, even if they consented to being photographed, please do not tag them without their permission.
Etiquette for Use of Equipment Before/Between/After Class
If you arrive early and lessons are in progress, you may wait in the waiting area between reception and the studio. If you will be navigating around the studio, please be careful, stay to the side walls and out of the path of students executing moves, and try not to disrupt the class. Please try to keep conversations quiet so that you are not distracting or disrupting the class in progress.
Due to the nature of the rigging in the aerial studio, we will often need the time before and between classes to change out apparatus or to inspect the rigging for safety. Please do not use the aerial apparatus outside class time. As above, please also respect your instructor's time before or between classes as they may need that time to set up the studio for the next class or prepare for the next class.
Private Event Bookings and Deposits
In order to reserve your preferred date and time for a private booking, workshop or studio rental, we require a $100 deposit for the one hour Studio Rental. The deposit will be applied against the total cost of the booking/workshop and you pay the balance on the day of the event. The deposit is non-refundable however you can reschedule your private booking to another date until 14 days before your chosen date. If you cancel altogether 14 days or more before your reserved date, the deposit can be applied as a credit towards future classes/services in the studio. Between 14 and 7 days before your private booking, you get half of the deposit back as a credit and if you cancel or reschedule to another date within 7 days of your booking, you lose the deposit. We will always attempt to accommodate rescheduling the time of your private booking within the same day, depending on availability, with no penalty. Exceptions to this policy may be made due to extenuating circumstances at the sole discretion of the studio management.
Aerial Fitness Studio is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information we receive on the Internet about you.
The personal information we collect is used only by us to respond to your inquiry. This increases our level of customer service and allows us to provide the information you requested in an efficient manner. No other organization other than Aerial Fitness Studio will receive information about you.
Aerial Fitness Studio website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, Aerial Fitness Studio is not responsible for the content or the privacy practices employed by other sites.
The contents of the Aerial Fitness Studio website are protected by applicable copyright laws. No permission is granted to copy, distribute, modify, post, or frame any text, graphics, video, audio, software code or user interface design or logos. Unauthorized use or exploitation of such marks and names is strictly prohibited.
Unauthorized downloading, retransmission, storage in any medium, copying, redistribution, reproduction, or republication for any purpose is strictly prohibited.
E-mail over the Internet is not a secure medium and privacy cannot be assured. Aerial Fitness Studio cannot assume any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to World Health over the Internet by E-mail, or if we send such information at your request.
Disclaimer of Liability
Aerial Fitness Studio is not responsible in any way for any damages (direct, indirect, special, economic, or consequential) in respect of use of this Web site, any of its content or any Web browser.